B2B Support Specialist

SoftConstruct

- Provide timely and accurate responses to partner inquiries through internal communication channels. Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience - Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues - Adhere strictly to internal B2B support processes and workflows based on case type and internal directives - Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly - Escalate complicated or unresolved issues to the person in charge as necessary - Handle partners' information with the highest level of confidentiality and professionalism - Stay up-to-date with industry trends, news, and events - Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

- Bachelor’s degree in Business Administration or any related field - Proven experience in B2B customer or technical support in the IT industry is an advantage - Knowledge of MS Office is mandatory - Strong written and verbal communication skills in English and Russian languages (additional languages are a plus). - Strng problem-solving skills and a proactive approach to issue resolution - Ability to work under pressure in a fast-paced environment - Strong organizational skills and attention to detail - Team player mindset with the ability to collaborate effectively with cross-functional teams - Accountable, reliable, and professional approach working with B2B clients/teams - Openness to continuous learning and adapting to new process improvements.

Apply here https://peopleforce.softconstruct.com/careers/v/390-b2b-support-specialist Please mention in your application that you have learned about this position from MyJob.am