Total Quality Control Specialist
Company
Globbing
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
22/05/2025
Responsibilities
We at Globbing are in a search of a Total quality control specialist who will be responsible for supervising quality control for the organization and troubleshooting quality-related issues as they arise.
- Conducting weekly/monthly monitorings of service quality
- Verifying call center results by measuring skills in use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
- Handling complaining customer cases
- Conducting daily/weekly/monthly call audits of randomly selected agent calls
- Completing agent evaluation forms in quality recording software platform
- Identifying opportunities to improve the work processes and environment
- Ensuring full-cycle service quality in order to provide high-quality customer service
Required Qualifications
- University degree
- Extremely detail-oriented
- Customer focus: proven ability to consistently deliver high-quality service
- Excellent listening, verbal, and written communication skills
- Proficient knowledge of Armenian, Russian and English
- Ability to provide objective and constructive feedback
- Proven experience in service will be considered an advantage
Application Procedures