Reservations Coordinator

Ramada Hotel & Suites Yerevan

- Follow the approved sales and marketing plan - Input, access data and process all reservations, changes, and cancellations in reservation system - Process all group and individual reservation requests, changes and cancellations. Enter and/or modify group block in system to ensure inventory and booking procedures are reflected correctly - Maintain accurate filing system for groups and ensure that each group block is traced - Provide relevant data pertaining to all reservations and coordinate with other departments as needed to provide reservations information and needs - Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries - Accommodate and document the requests and reservations - Ensure all related systems are configured correctly - Prepare daily adjustments and reporting - Follow reservation techniques to maximize revenue - Answer questions about property facilities/services and room accommodations - Follow Wyndham Hotels all policies and procedures - Perform other job-related duties as assigned

- Bachelor’s or Master’s Degree in Business, Tourism or other related field - At least 1 year of experience in reservation - Knowledge of Opera PMS System is a must - Solid knowledge of Armenian, English and Russian - Good listening skills and the ability to anticipate business needs - Mentality of client service and taking responsibility beyond direct duties

To apply for the vacancy, please send your CV to hrm@ramadahotelandsuitesyerevan.am mentioning “Reservations Coordinator” in the subject line Please mention in your application that you have learned about this position from MyJob.am