Account Manager (Turkish language)

SoftConstruct

- Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships - Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction - Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption - Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales) - Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products - Coordinate closely with product and project management teams to ensure smooth rollout of features - Submit and track addendum creation requests related to partner agreements or product use - Manage changes and updates on partner websites, including content accuracy and presentation - Oversee the content review process and ensure alignment with company standards and local regulations - Review and approve new websites submitted by the Project Management department before launch - Monitor key operational metrics for each partner including limits, turnover, and profit performance - Track and analyze partner site data to proactively identify opportunities or issues - Ensure partners have all the necessary accesses and credentials for smooth operations - Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions - Assist in resolving financial-related queries or issues - Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners). - Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements - Process site closures and terminations in accordance with policy - Maintain confidentiality regarding partner data, internal sheets, and salary-related information - Join regular cross-departmental meetings to resolve partner queries and deliver solutions - Fulfill internal documentation requirements accurately and within deadlines - Support management with urgent requests, including occasional off-hours responsibilities - Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

- Bachelor’s degree in Business Administration, Marketing, IT, or a related field - At least 1 year of experience in account management, customer support roles in IT industry - Knowledge of Turkish and English languages is required, and knowledge of any other language is an advantage - Knowledge of the iGaming and gambling industry is an advantage - Understanding of account management practices and client relationship development - Proficient in CRM systems, project management tools and Microsoft Office tools - Strong understanding of online gaming platforms and client lifecycle - Ability to analyze data and prepare performance reports - Excellent communication and interpersonal skills - Strong negotiation and problem-solving abilities - Detail-oriented, confident and organized - Ability to work independently and as part of a team - Open to travel internationally if needed

Apply here https://peopleforce.softconstruct.com/careers/662 Please mention in your application that you have learned about this position from MyJob.am