Sales and Service Specialist in Sisian SC

Viva-MTS (MTS Armenia CJSC)

- Drive to cities and villages according to approved schedule and provide services to the customers - Make negotiations with local official institutions for MobSC installation and proper functioning - Provide services to the customers according the Company set standards and planned indicators - Inform and provide necessary promo materials to the customers on the specifications of products, services and tariffs - Provide technical support to customers on the activation/deactivation procedures of products and services - Make sales of mobile phones/devices, data devices & accessories - Provide service to the customers on prepaid/postpaid products, voice and data tariffs - Accept payments/refills, sell refill cards, reissue SIM cards - Provide customers with info on monthly invoices, balances, payments and refills as well as on activation/deactivation of services - Assist customers with information on the products to be obtained by installment and cash as well as on partner companies - Develop and approve monthly routes with the relevant SC Sales and Service Senior Specialist - Prepare daily and monthly reports on the balance of cards/devices/products in the stock - Prepare daily reports on quantity of transactions/cash collected data - Provide on time and valuable solution to customer claims/complaints on the spot or by the help of other FUs - Ensure feedback provision to customers on the status of their claims/complaints - Cooperate with Remzone for preliminary diagnostics and further repairing of customers’ phones

- Higher education - Work experience in the customer service or sales will be an advantage - Awareness of GSM technologies - Awareness of different transactions in billing systems is a plus - Awareness of Complaint handling management system (ISO 10002) - Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles - Driving License B,C - PC skills: MS-Office applications - Linguistic skills: Armenian, Russian and English languages - Good organizational, communication and negotiation skills - Effective team working and time-management skills - Conflict and stress management skills

All interested candidates may apply through the following link: https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies Please mention in your application that you have learned about this position from MyJob.am