Operations Specialist

SoftConstruct

- Monitor and manage daily poker game operations across the network to ensure stable gameplay - Configure and maintain poker tournaments, including buy-ins, prize pools, structures, rebuy/add-on settings, and tournament schedules - Manage promotional mechanics such as missions, leaderboards, and special tournament series - Investigate gameplay-related issues reported by partners, including tournament logic, rebuy/add-on rules, and game behavior - Act as the operational contact for partners regarding poker gameplay, tournament configuration, and product functionality - Coordinate with Product, Development, and QA teams to resolve technical issues and improve poker features - Support testing and validation of new poker releases, features, and fixes before deployment - Track and manage partner requests and internal tasks through ticketing systems - Ensure poker network rules and configurations are applied consistently across partners

- 2+ years of experience in iGaming operations, specifically focused on Poker or similar peer-to-peer products - Bachelor’s Degree in Business Administration, Information Technology, Sports Management, or a related field. Relevant certifications in Project Management or Data Analysis are a plus - Strong understanding of the online poker ecosystem and current market trends - Proven ability to manage complex game configurations and tournament schedules without errors - Ability to act as a reliable point of contact for external partners and internal stakeholders - Skill in identifying and investigating logic-based issues within gaming software - Readiness to support network operations during high-traffic tournament series or special events - Precision in managing buy-ins, prize pools, and complex game rules - The ability to investigate and resolve technical gameplay issues - Taking full ownership of tasks from the ticketing stage to final resolution - Maintaining focus and stability in a fast-paced network environment

Apply here https://peopleforce.softconstruct.com/careers/v/2531-operations-specialist Please mention in your application that you have learned about this position from MyJob.am