Customer Support Agent
Company
Deluxe Technologies LLC
Category
Job Address
Application Deadline
HR Management and Trainings
Yerevan, Armenia
22/08/2025
Responsibilities
- Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience during every interaction
- Handle incoming calls from customers, as well as initiate outbound calls to follow up on inquiries, gather information, or provide updates
- Identify and resolve customer issues promptly and effectively, escalating complex problems to higher-level support as needed
- Develop and maintain a thorough understanding of the company's products, services, and policies to provide accurate information to customers
- Accurately and thoroughly document customer interactions, issues, and resolutions in the company's database or CRM system
- Collaborate with team members and other departments to share information, address customer concerns, and contribute to a positive working environment
- Follow established procedures, guidelines, and scripts to ensure consistency in customer interactions and maintain service quality standards
- Effectively manage and prioritize tasks to meet performance metrics and service level agreements
Required Qualifications
- Prior experience in a customer service or call center role
- Strong verbal and written communication skills in English (Arabic and Russian languages would be plus)
- Genuine commitment to providing excellent customer service and the ability to empathize with customer needs
- Strong problem-solving skills with the ability to think on your feet and find effective solutions
- Proficiency in using computer systems
- Ability to adapt to changing procedures, technologies, and responsibilities
- Collaborative attitude with a willingness to work effectively within a team
Application Procedures