Guest Experience Agent

The Alexander Yerevan Hotel

- Anticipate guest preferences and provide assistance - Manage guest requests, inquiries, and concerns with efficiency - Coordinate with all hotel departments to ensure seamless guest experiences - Provide information about hotel facilities, services, and local attractions - Answer incoming guest calls in a professional and courteous manner, provide accurate information, and direct calls to the appropriate departments or colleagues - Take and process room service orders accurately, ensuring timely communication with the Food & Beverage team - Ensure timely follow-up on guest communications to enhance satisfaction and deliver a seamless guest experience Job related other duties

- Experience in guest relations, front office, concierge or a similar guest-facing role is preferred - Excellent verbal and written communication skills with a strong guest service mindset - Ability to handle incoming calls, guest messages, requests, and inquiries in a professional and timely manner - Excellent problem-solving skills and the ability to remain calm and professional under pressure - Attention to detail - Proficiency in English and Russian languages

All interested and qualified candidates are welcome to email their CV to: anna.arzumanyan@thealexanderyerevan.com. Please mention in your application that you have learned about this position from MyJob.am