Administrator, IT Service Desk

Ameriabank CJSC

- Answer incoming calls to IT Service Desk and provide necessary support to the Bank staff on IT matters - Handle tickets in Jira IT Service Desk properly and on time - Address technical and software problems of the Bank staff within the scope of authorities - Analyze and evaluate Jira IT Service Desk tickets and where necessary forward them to appropriate IT specialists of the Bank - Instruct the Bank staff on usage of Jira IT Service Desk and other IT systems

- University degree in computer science - At least 2 years of work experience - Experience in addressing software and hardware problems - Knowledge of web-related programs - Good Windows user - Fluency in Armenian and Russian; good knowledge of English - Ability to work under pressure with attention to detail and quick response to changing circumstances - Ability to make decisions quickly and autonomously - Team player - Commitment to work and strong sense of responsibility - Troubleshooting skills

Apply here https://ats.hirebee.ai/en/jobs/administrator-it-service-desk-4/apply?source_id=staff Please mention in your application that you have learned about this position from MyJob.am