Customer Service Specialist(night shift job)

COMMONWEALTH CASUALITY COMPANY

- Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions - Demonstrate a strong understanding of company procedures, processes, tools, and systems - Take full ownership of customer accounts during the review and servicing process - Maintain accurate internal records by archiving all necessary documentation and evidence - Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features - Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner - Request, track, and follow up on any missing or required information from customers - Provide accurate quotations, pricing details, and policy information to new and existing customers Successfully complete the sales process in accordance with company and regulatory requirements - Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards

- High school diploma or equivalent required • Fluency in English required • Time management skills • Ability to learn and apply insurance guidelines, processes, and systems - Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism - Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition - Time-management skills - Customer-focused mindset with strong problem-solving skills - Previous customer service experience preferred. - Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score.

Apply here In case of interest please send your CV to hr.customerservice.armenia@gmail.com with a subject line “Customer Service Specialist” Please mention in your application that you have learned about this position from MyJob.am