Operations Manager

HAYASA HOSPITALITY GROUP LL

- Oversee the daily operations of Front Office, Housekeeping, F&B, Maintenance coordination, Security/Night Control, Guest Relations, Reservations coordination, and operational stock coordination - Carry out regular inspections of all operational departments in the areas of guest service delivery, cleanliness, presentation, service standards, employee presentation, and grooming - Be responsible for day-to-day guest and operational queries, complaints, incidents, or problems that arise in the hotels and apartments - Work alongside all Heads of Departments to ensure the smooth, coordinated, and efficient running of daily operations - Monitor guest rooms, apartments, public areas, service points, staff behavior, and operational readiness to ensure compliance with Hayasa standards - Ensure timely follow-up on maintenance issues, room defects, housekeeping standards, and operational gaps - Monitor guest feedback, reviews, complaints, and service recovery actions - Coordinate with Reservations and Front Office teams on guest arrivals, special requests, room readiness, and guest communication - Support department heads in maintaining discipline, proper shift handovers, internal communication, and service consistency - Ensure that company SOPs, internal procedures, service standards, and reporting requirements are properly followed - Prepare operational reports and highlight issues requiring management attention

- Previous experience in hotel operations or a similar hospitality management role - Strong understanding of Front Office, Housekeeping, F&B, Maintenance coordination, and guest service processes - Excellent leadership, organizational, communication, and problem-solving skills - Ability to manage teams, follow up on tasks, and maintain operational discipline - Strong guest-oriented mindset with attention to detail - Ability to work under pressure and respond quickly to operational issues - Good command of Armenian, English, and Russian - Knowledge of hotel systems, PMS, and reporting tools is an advantage

If you want to work in an energetic environment where you will be challenged, rewarded, and inspired, feel free to send your CV to hr@hayasahotels.com. Please mention "Operations Manager" in the subject line. Please mention in your application that you have learned about this position from MyJob.am