Operations Manager

HAYASA HOSPITALITY GROUP LL

- Monitor daily hotel operations and coordinate service delivery across Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments - Review operational readiness, including arrivals, departures, room availability, special requests, and coordination between departments - Maintain a visible and approachable presence throughout the property, acting as a key point of contact for guests requiring management attention - Handle guest feedback, complaints, and special requests professionally, coordinating service recovery within company policies and approval limits - Conduct regular inspections of guest rooms, public areas, and facilities, monitoring cleanliness, maintenance, employee presentation, and service quality - Observe breakfast and other Food & Beverage services to ensure consistency with established standards. - Communicate identified issues to the responsible Department Heads, coordinate corrective actions, and follow up until completion - Monitor guest satisfaction and online reviews, identify recurring concerns, and recommend practical improvements - Maintain an overview of outstanding operational matters and prepare regular updates for the Operations Director - Report significant incidents, service failures, and operational risks, escalating unresolved or recurring issues promptly - Support the implementation of HHG standards, procedures, and approved improvements in cooperation with Department Heads - Coordinate property-specific needs with centralized functions, including Reservations, Sales, Marketing, HR, Finance, and Purchasing

- At least 3 years of experience in hotel operations, preferably including supervisory or management responsibilities - Strong understanding of hotel operations, particularly Front Office, Housekeeping, and Food & Beverage - Excellent guest relations, complaint handling, and service recovery skills - Strong organizational, communication, and problem-solving abilities - Ability to coordinate across departments and ensure effective follow-up without direct line-management authority - Fluency in Armenian, Russian, and English - Flexibility and willingness to be actively involved in daily hotel operations - Experience in a boutique hotel or a hospitality environment with international service standards is an advantage.Knowledge of Triosoft PMS is a plus

Please send your CV to hr@hayasahotels.com, indicating “Operations Manager” in the subject line. Please mention in your application that you have learned about this position from MyJob.am