Front-Desk Agent

Holiday Inn Express Yerevan

- Provide warm welcome that kicks off a memorable guest experience - Acknowledge Rewards Club members and returning guests, in person or on the phone - Take and manage guest bookings and telling them about ways to improve their stay - Handle cash and credit transactions - Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

- Hotel experience - Fluency in Armenian, English and Russian languages - Problem-solving and communication skills - Literate and tech-savvy - Flexibility to work morning, evening and night shifts - The knowledge of OPERA PMS is a plus

Please send your CV to hr@hiexyerevan.am by mentioning the job title in the subject line of the email. Only shortlisted candidates will be invited for an interview. Please mention in your application that you have learned about this position from MyJob.am