Junior Technical Support Specialist

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- Monitor SMS traffic, delivery performance, and system health to proactively identify and resolve issues - Provide timely and accurate technical support to customers by investigating and responding to technical inquiries - Troubleshoot and resolve technical tickets related to SMS delivery, connectivity, routing, and API integrations - Analyze technical issues, identify root causes, and implement or recommend appropriate solutions - Assist customers in configuring and effectively using Dexatel’s SMS APIs, SMPP connections, and platform features - Serve as a primary technical point of contact between the Network Operations Center (NOC) team and customers - Monitor and follow up on customer-reported issues to ensure full resolution and high customer satisfaction - Collaborate with internal teams (Engineering, Routing, Product) to resolve complex technical cases - Contribute to process improvements and help optimize support workflows and operational efficiency - Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions

- 1+ years of experience in technical support, customer support, or a similar technical role - Bachelor’s degree in Computer Science, Telecommunications, Information Technology, or a related field - Strong customer-focused mindset and commitment to providing high-quality technical support - Experience with ticketing systems like Jira, Zendesk, HubSpot, or Salesforce to track and resolve customer issues - Familiarity with Linux/Unix commands to check logs, manage services, and monitor systems - Understanding of customer SLAs and the importance of adhering to resolution timelines - Understanding of networking principles like IP addressing, ports, TCP/UDP protocols, and DNS resolution

If you are excited about this opportunity, then take your portion of the challenge and send your CV to careers@dexatel.com, indicating the title (“Junior Technical Support Specialist") in the subject line of the email. Please mention in your application that you have learned about this position from MyJob.am