Customer Support Manager

Hirebee.ai

- Manage daily customer support operations (tickets, chats, and emails) - Act as the main point of contact for complex or escalated customer issues - Monitor support performance, response times, and customer satisfaction - Create and improve internal support processes and documentation - Work closely with product and engineering teams to report bugs and customer feedback - Support customer onboarding and product training - Maintain and improve the Help Center and support materials - Ensure consistent and professional communication with customers

- Experience in customer support or customer success - Strong communication skills, both written and verbal - Experience working with support tools (ticketing systems, CRM, chat tools) - Ability to handle multiple issues and prioritize effectively - Problem-solving mindset and attention to detail - Good English and Russian communication skills

Apply here https://app.hirebee.ai/job/778c9f36-1a8e-4c94-b46e-82b047046a0c?utm_source=staff.am Please mention in your application that you have learned about this position from MyJob.am