BPM Team Lead

Ardshinbank CJSC

- Lead and manage the BPM team, overseeing daily activities, task distribution, and performance evaluation - Act as the primary point of contact between business stakeholders and the BPM team, ensuring a clear understanding of priorities and strategic alignment - Drive end-to-end analysis, design, implementation, testing and continuous improvement of CRM/BPM workflows across core banking products and business processes - Coordinate and validate requirements gathering, business process modeling, and system design with input from internal departments and external vendors - Review and approve process documentation, ensuring completeness, accuracy, and alignment with regulatory and operational standards - Monitor and ensure timely delivery of BPM initiatives, resolving roadblocks, aligning resources, and maintaining progress toward project milestones - Identify areas of process inefficiency, lead root-cause analysis, and drive solution design in collaboration with analysts and IT teams - Oversee the integration of CRM/BPM platforms with banking systems, ensuring robust data flow, system stability, and secure operation - Facilitate training, onboarding, and mentoring for team members to maintain a high standard of domain knowledge and delivery quality - Provide regular updates to senior leadership on progress, challenges, and key performance metrics for CRM/BPM initiatives

- Bachelor's or Master’s degree in Business, Finance, Information Systems, or a related field - At least 3 years of work experience in FinTech sector within the last 5 years, of which at least 2 years must be in a managerial position - Proven experience in business process analysis and optimization in banking or FinTech environments - Strong understanding of core banking products and regulatory considerations - Proficiency in business analysis tools - Proficiency in process modeling tools (e.g., BPMN, Visio) and business analysis platforms (e.g., JIRA, Confluence). - Excellent leadership, communication, and stakeholder management skills - Familiarity with CRM/BPM systems (e.g., Pega, Creatio, Camunda, etc.) and integration strategies - Ability to manage multiple initiatives simultaneously in a fast-paced, agile environment - Working knowledge of English and Russian (both written and spoken)

Apply here https://ardshinbank.hirebee.ai/en/jobs/bpm-team-lead/apply?source_id=staff Please mention in your application that you have learned about this position from MyJob.am