Delivery Operations Manager
Company
Globbing
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
07/09/2025
Responsibilities
- Manage end-to-end delivery operations, including last-mile logistics, routing, and scheduling
- Lead and supervise the performance of courier teams and third-party logistics partners
- Optimize delivery zones, routes, and capacity planning based on demand forecasts
- Handle operational escalations and work closely with the Customer Service team to resolve delivery issues
- Oversee daily fleet operations to ensure all vehicles are properly maintained, meet company standards, and operate efficiently. Conduct regular technical and appearance checks of the vehicles and the drivers
- Develop and implement regular inspections and necessary repairs, maintenance schedules that enhance vehicle performance and extend their longevity. Ensure all fleet vehicles are clean, properly branded, and well-maintained to uphold the company's brand and professional image
- Collaborate with the warehouse, tech, teams to improve overall operational flow
- Analyze data to identify bottlenecks, inefficiencies, and areas for automation or improvement
- Develop and implement efficient warehousing and delivery processes to improve productivity and reduce costs.
- Organize and conduct training programs to ensure staff are equipped with the necessary skills and knowledge
- Other duties as assigned
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Over 2 years of experience in delivery operations or e-commerce fulfillment
- Hands-on experience with fleet management, vehicle maintenance scheduling, and inspection protocols
- Strong leadership skills with the ability to manage teams and third-party vendors
- Data-driven mindset with proficiency in Excel/Google Sheets
- Experience with project management tools (e.g.,Bitrix,)
- Familiarity with route optimization tools, and tracking systems
- Excellent organizational and problem-solving skills
- Fluent in Armenian, Russian and English
Application Procedures