Premium Client Manager, Premium Service Division

Ameriabank CJSC

- Provide advice and properly introduce the services offered by the Bank to Premium, Partner and other clients (hereinafter “client”) - Identify client needs, offer tailored products as necessary and implement cross-selling - Open bank, deposit, card and other accounts and prepare required document packages, make sure all the documents are complete and accurate - Prepare and maintain client files, both in paper and electronic forms (including in the Bank’s operational system, CRM database) - Track client transactions throughout the business process - Act as liaison between the client and the bank - Accept client applications for banking services, including loan applications and conduct their day-to-day monitoring - Formalize and execute client account crediting, debiting and FX transactions, accept and execute other payment orders - Make loan repayments, accept loan/overdraft limit reduction applications - Provide issued plastic cards and advise on how to fill out payment documents - Prepare and provide to clients account statements, references and other informational materials - Collect and present to the Division Head client observations, recommendations and complaints with regard to any operation or service of the bank - Present the operations executed during the day for review - Submit other reports whenever required - Submit recommendations for continuous improvement and amendment of the procedures and processes, where necessary - Perform core functions defined for the position in accordance with the laws, rules and procedures regulating the sector - Perform other duties as assigned by the Head of the Division - Operate under established roles, approved limits and responsibilities - Identify, discuss and develop solutions together with the supervisor to address the issues impeding ordinary course of work - Perform other duties defined under internal regulations of the bank - Perform other tasks as assigned by supervisor(s)

- higher education in business administration, finance, accounting, economics - Work experience: at least 3 years of relevant work experience - Market knowledge: sufficient knowledge of the industry, ability to develop and offer competitive terms to attract and develop clients on better terms - Relationship management and communication: ability to interact with clients of different segments, excellent communication skills, ability to establish and manage relationships with internal and external parties - Business knowledge: familiarity with the financial market, ability to analyze the client’s financial situation, timely and properly identify and manage possible risks related to potential losses for the bank - Business ethics: integrity and high level of professionalism in managing clients’ confidential personal and financial data - Technical knowledge: proficiency in MS Word, Excel, AS-Bank 4.0 Operational Day - Knowledge of services: excellent command of Armenian, Russian and English

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