Customer Retention Specialist / VBET

SoftConstruct

- Respond to customer inquiries via phone communication in a professional and courteous manner - Identify and assess customer needs to provide appropriate solutions and assistance - Handle customer complaints and escalations with empathy and efficiency, striving for first-call resolution whenever possible - Provide product information, troubleshooting assistance, and guidance to customers to enhance their understanding and usage of our offerings - Document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in the customer support system

- Languages Armenian (Native speaker) - Microsoft Office Suite (Excel, Word ) for fill and tracking call metrics - Google drive for fill and tracking call metrics - Call Script Management Ability to use and adapt call scripts to suit different customer personas and situations while maintaining natural conversation flow - Knowledge of Russian (B2-C1) will be an advantage

Apply here https://peopleforce.softconstruct.com/careers/v/1807-crm-customer-retention-specialist-vbet Please mention in your application that you have learned about this position from MyJob.am