Call Center Agent

Globbing

We at Globbing are in search of Call Center Agent to join our friendly community and provide the highest level of service to our customers. - Answer incoming calls and respond to customers via phone, social media & emails - Provide customers with the organization’s service and product information - Research, identify, and resolve customer complaints in coherence with the company’s standards - Route calls to appropriate resources in order to provide excellent customer service to customers - Complete call logs and reports - Identify, escalate priority issues and report to the high-level management - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures - Perform other related duties as assigned

- Very good data entry and typing skills - Excellent knowledge of Armenian, English and Russian - Excellent listening, verbal, and written communication skills - Ability to handle stressful situations appropriately - Experience in a relevant field will be considered a plus - Customer service orientated & attention to details - Able to work independently and in a team - Accurate and responsible

All interested and qualified candidates are welcome to email their CV to careers@globbing.com. Please, clearly mention the position title in the subject line. Please mention in your application that you have learned about this position from MyJob.am