Team Support Agent

DONOS AM LLC

- Act as the first point of contacts for all DONOS Customers in the Help Desk application - Mainly work on assisting with customer service and support for existing customer systems - Configure, manage and maintain the main products of the Atlassian suite of applications - Manage and maintain existing customer systems - Manage and maintain Atlassian application instances running in the Atlassian cloud - Manage projects and maintain customer communication - Assist with planning, requirements gathering and other pre-implementation tasks - Provide user and admin training on the use and management of Atlassian tools - Adhere to industry best practices, processes, and standards - Become an accredited Atlassian Technical Sales Professional (requires 2 Atlassian technical certifications) - Improve the Customer Support by improving the support tool and write documentation in the knowledge base for future support team and customers

- Fair knowledge of IT Business, Digital solutions and Social Networks - Good knowledge of the Google and Office Suite - Good knowledge of Project Management and Agile Methodologies - Ability to understand a customer’s business objectives, vision and goals, and to translate these into application requirements and specifications - Embrace working with a variety of technical and non-technical customers and team members - Comfortable moving between technologies, expanding skills, and eager to learn and take on new challenges - Fluency in French and English is a must - Bonus: Previous experience with Trello, Jira and/or Confluence

Apply here https://teamdonos.atlassian.net/servicedesk/customer/portal/15/user/login?destination=portal%2F15 Please mention in your application that you have learned about this position from MyJob.am