SMS Network Operations Center Engineer

Dial Tel LLC

- Provide Tech Support within the frameworks of the department requirements - Help customers with API integrations, A2P Connectivity - Manage connection troubleshooting settings and API integrations, A2P Connectivity - Work closely with the Email Design on assigned Projects and Tasks - Support and maintain the Global Messaging infrastructure, including security, standards, and policy enforcement - Investigate all the cases reported by the client on the traffic quality, new feature requests, disputes, and others - Monitor and apply necessary routing configurations to ensure highest message delivery - Fulfil other tasks as required

- At least 2 years’ experience as a Technical Support Specialist, NOC Engineer (in SMS) - Solid understanding of ALARIS system - Outstanding knowledge of API integrations, A2P Connectivity - Detail oriented and good problem-solving skills - Proven written communication skills in English - Strong time management and planning skills - Proficiency in Windows/Linux/Mac OS - Knowledge of MS Office (Excel and Outlook) - Work experience in Telecommunications area - Abilities our ideal candidate should have for this role - Ability to diagnose and monitor Customer Issues - Ability to work on own initiative and ‘Can do’ attitude - Ability to Co-operate with the Team member’s and other Teams - Being able to balance and prioritize tasks effectively - Grow professionally - To focus on execution of a technical plan/project

All interested and qualified candidates are welcome to submit their CV to hr@dialtel.net indicating the position title " SMS NOC Engineer" in the subject line of the email or just push "Apply" button. Please mention in your application that you have learned about this position from MyJob.am