Customer Support Agent (Turkish Language)

TokenWin

- Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems - Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members - Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information - Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry - Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution - Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation - Follow standard processes, procedures, and regulations tailored to the betting industry - Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers

- Up to 1 year of customer care experience - Experience in the the betting industry is a plus - Proficient in Turkish language - Experience in creating knowledge-base content related to betting products is a plus - Strong customer service and communication skills tailored to the unique needs of betting customers - Experience with Helpdesk is a must, nice to have experience with tools such as Confluence, Jira, and Intercom - Ability to work flexible hours, including evening and night shifts, as well as weekends, to align with the betting industry's operational demands - Upbeat and positive attitude, with the ability to work both collaboratively in a team environment and independently - Detail-oriented with strong multitasking abilities, prioritization skills, and effective time management - Customer orientation and adaptability to respond to different types of characters within the betting community - Ability to stay motivated in complex situations, emphasizing resilience and dedication to providing outstanding support within the betting industry - Open to feedback and adaptable to company standards

Apply here https://jobs.lever.co/TokenWin/9e23aa2b-9bfe-428e-932f-de5205483a84?lever-origin=applied&lever-source%5B%5D=staff.am Please mention in your application that you have learned about this position from MyJob.am