IT Client Services Manager

VECTO

- Establish clear communication channels for clients and internal staff in the web development context - Encourage repeat business and ensure client satisfaction with web development services - Conducting customer service workshops and presentations - Monitoring and measuring client satisfaction - Liaising with different departments about client queries regarding web development services - Provide clients with expert advice on web development services and products - Create surveys to collect client information and improve web development processes - Participate in marketing campaigns to promote web development services - Handle client requests and troubleshoot web development problems

- Hold a business degree or related qualification with IT and web development knowledge - Strong communication skills for IT and web development discussions - Meet deadlines crucial for web development project success - Understand web development processes and possess computer literacy - Upper-Intermediate English, both verbal and written - Maintain a professional, calm, and polite behavior in client interactions - Reliable and self-motivated - Knowledge of business in general - High service orientation - Knowledge of the web development process is a plus

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