Call Center Agent

Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
- Answer incoming calls and respond to customers via phone, social media & emails - Provide customers with the organization’s service and product information - Research, identify, and resolve customer complaints in coherence with the company’s standards - Route calls to appropriate resources in order to provide excellent customer service to customers - Complete call logs and reports - Identify, escalate priority issues and report to the high-level management - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures - Perform other related duties as assigned
Required Qualifications
- Very good data entry and typing skills - Excellent knowledge of Armenian, English and Russian - Excellent listening, verbal, and written communication skills - Ability to handle stressful situations appropriately - Experience in a relevant field will be considered a plus - Customer service orientated & attention to details - Able to work independently and in a team - Accurate and responsible
Application Procedures
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