Product Operations Specialist

Ameriabank CJSC

- Manage day to day operations of the product - Work closely in a product team with Product Owners, Engineers and Product Designers to continually improve the product - Maintain product support workflows, guides etc - Customer pain point management, identification and escalations of the issues - Gather and maintain user feedback, identify key issues and deliver insights to the team for further product development - Help customers in case of problems and pass the relevant info to responsible person - Help product team to drive process optimization - Develop and maintain product documentation such as user guides, training materials etc. - Develop and maintain product-related processes and procedures

- Bachelor’s Degree in Economics, Finance or a related field - At least 2 years of work experience in customer service, product, operation teams in finance, banking or other related field - Understanding in product lifecycle management - Understanding in process and workflow management - Ability to analyze data, metrics, and customer feedback - Good knowledge of MS Office; knowledge of AS-Bank is a plus - Creative and out-of-the box thinker, proactive, who likes to work in a multidisciplinary team in an agile environment - Strong communication and collaboration skills to interact with users, business stakeholders and team members - Attention to detail and quality assurance - Excellent command of Armenian, good command of Russian and English

Apply here https://ats.hirebee.ai/en/jobs/product-operations-specialist-40/apply?source_id=staff Please mention in your application that you have learned about this position from MyJob.am