Basic Support Agent (On Shift)

Viva-MTS (MTS Armenia CJSC

- Provide efficient and effective telephone service to customers - Provide proper/accurate information - Arise customers’ interest in products and services of the Company - Record the issue and follow-up to solve it providing feedback to the customer upon necessity - Reply technically as far as possible and transfer the call to technical section if necessary - Make records of all customer calls - Submit daily reports on complaints and offers received from customers

- College/Higher education (also can apply undergraduate and master degree students) - Relevant work experience is an advantage - Fluent in Armenian, Russian and English languages - Problem solving and complaints handling skills - Excellent organizational and communication skills - Effective team working and time management skills

All interested candidates may apply through the following link: https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies Please mention in your application that you have learned about this position from MyJob.am