Basic Support Agent (On Shift)

Company
Viva-MTS (MTS Armenia CJSC
Category
Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
19/04/2024
Responsibilities
- Provide efficient and effective telephone service to customers - Provide proper/accurate information - Arise customers’ interest in products and services of the Company - Record the issue and follow-up to solve it providing feedback to the customer upon necessity - Reply technically as far as possible and transfer the call to technical section if necessary - Make records of all customer calls - Submit daily reports on complaints and offers received from customers
Required Qualifications
- College/Higher education (also can apply undergraduate and master degree students) - Relevant work experience is an advantage - Fluent in Armenian, Russian and English languages - Problem solving and complaints handling skills - Excellent organizational and communication skills - Effective team working and time management skills
Application Procedures
All interested candidates may apply through the following link: https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies Please mention in your application that you have learned about this position from MyJob.am