Customer Relationship Manager

Shoonch Yoga Centre

- Customer Engagement: Initiate and maintain regular communication with customers through various channels (phone calls, emails, social media platforms, one on one meetings) to understand their needs, preferences, and feedback - Retention Strategy Development: Collaborate with the management team to create a comprehensive customer retention strategy that aligns with the studio's mission and business goals - Customer Support: Act as a primary point of contact for customers, addressing inquiries, suggestions, resolving complaints, and providing timely assistance - Relationship Building: Develop and nurture strong relationships with clients, fostering trust and loyalty to ensure long-term customer retention - Account Management: Manage customer accounts, track their interactions, and maintain up-to-date records in the client management system - Customer Feedback: Collect, analyze, and act upon customer feedback to improve products, services, and overall customer experience - Sales Collaboration: Collaborate with the management team to identify potential leads for new business opportunities - Data Analysis: Analyze customer data to identify trends and patterns that can help improve customer satisfaction and inform business decisions - Customer Loyalty Programs: Develop and manage customer loyalty programs and initiatives to reward and retain loyal customers - Direct marketing efforts, social media, website, mass e-mail and publications - Promote and represent the Shoonch at the community level - Assist with reception desk duties - Perform other relevant tasks as assigned by the management

- University degree, preferably in Marketing, Linguistics, Communication or related field - Candidate should have relevant administrative and managerial experience that demonstrates an ability to carry out the job proficiently - Strong Communication: Excellent verbal and written communication skills to interact effectively with customers and internal teams - Empathy and Patience: The ability to understand and empathize with customer concerns and demonstrate patience while resolving issues - Relationship Management: A natural ability to build and maintain strong relationships with customers, earning their trust and confidence - Problem-Solving: A proactive and analytical mindset to identify and address customer issues promptly and effectively - Time Management: The capability to manage multiple customer relationships and prioritize tasks efficiently. - Sales and Marketing Knowledge: Understanding of sales and marketing principles to identify opportunities for revenue growth - Adaptability: Flexibility to adapt to different customer personalities and situations - Team Collaboration: Ability to work collaboratively with various teams, such as sales, marketing, and customer service - Proficient in Armenian, English and Russian languages - Fluent with technology solutions including appropriate Microsoft Office programs (i.e., Outlook, Word, Excel, PowerPoint) and social media - Ability to learn Customer Relationship Management (CRM) software to manage customer interactions and data effectively - Familiarity with Yoga and other physical activities is desirable but not a requirement

Application Procedures: To apply for this position please send a letter of interest and your CV to manager@shoonch.com. Please clearly mention Customer Relationship Manager on the subject line of your email Please mention in your application that you have learned about this position from MyJob.am