Customer Relationship Manager

Shoonch Yoga Centre
Job Address
Application Deadline
Administrative Job
Yerevan, Armenia
- Customer Engagement: Initiate and maintain regular communication with customers through various channels (phone calls, emails, social media platforms, one on one meetings) to understand their needs, preferences, and feedback - Retention Strategy Development: Collaborate with the management team to create a comprehensive customer retention strategy that aligns with the studio's mission and business goals - Customer Support: Act as a primary point of contact for customers, addressing inquiries, suggestions, resolving complaints, and providing timely assistance - Relationship Building: Develop and nurture strong relationships with clients, fostering trust and loyalty to ensure long-term customer retention - Account Management: Manage customer accounts, track their interactions, and maintain up-to-date records in the client management system - Customer Feedback: Collect, analyze, and act upon customer feedback to improve products, services, and overall customer experience - Sales Collaboration: Collaborate with the management team to identify potential leads for new business opportunities - Data Analysis: Analyze customer data to identify trends and patterns that can help improve customer satisfaction and inform business decisions - Customer Loyalty Programs: Develop and manage customer loyalty programs and initiatives to reward and retain loyal customers - Direct marketing efforts, social media, website, mass e-mail and publications - Promote and represent the Shoonch at the community level - Assist with reception desk duties - Perform other relevant tasks as assigned by the management
Required Qualifications
- University degree, preferably in Marketing, Linguistics, Communication or related field - Candidate should have relevant administrative and managerial experience that demonstrates an ability to carry out the job proficiently - Strong Communication: Excellent verbal and written communication skills to interact effectively with customers and internal teams - Empathy and Patience: The ability to understand and empathize with customer concerns and demonstrate patience while resolving issues - Relationship Management: A natural ability to build and maintain strong relationships with customers, earning their trust and confidence - Problem-Solving: A proactive and analytical mindset to identify and address customer issues promptly and effectively - Time Management: The capability to manage multiple customer relationships and prioritize tasks efficiently. - Sales and Marketing Knowledge: Understanding of sales and marketing principles to identify opportunities for revenue growth - Adaptability: Flexibility to adapt to different customer personalities and situations - Team Collaboration: Ability to work collaboratively with various teams, such as sales, marketing, and customer service - Proficient in Armenian, English and Russian languages - Fluent with technology solutions including appropriate Microsoft Office programs (i.e., Outlook, Word, Excel, PowerPoint) and social media - Ability to learn Customer Relationship Management (CRM) software to manage customer interactions and data effectively - Familiarity with Yoga and other physical activities is desirable but not a requirement
Application Procedures
Application Procedures: To apply for this position please send a letter of interest and your CV to Please clearly mention Customer Relationship Manager on the subject line of your email Please mention in your application that you have learned about this position from