Technical Support Specialist

SoftConstruct

- Identify hardware and software solutions - Troubleshoot technical issues - Diagnose and repairing faults - Resolve network issues - Install and configure hardware and software - Provide timely and accurate customer feedback - Follow up with clients to ensure the problem is resolved - Replace or repairing the necessary parts - Support the roll-out of new applications - Provide support in the form of procedural documentation - Manage multiple cases at one time - Test and evaluate new technologies - Conduct electrical safety checks on equipment - Provide technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support - Input data in Help Desk tracking system and assists with maintenance - Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation - Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction - Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

- Bachelor's degree (basic technical skills are preferable) - Strong communication skills and ability to remain calm and professional in all circumstances - Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures - Working knowledge of PC operating systems and Microsoft Office Applications - Good communication skills is a must, good team member - Proficiency in Windows OS - Experience with remote desktop applications and help desk software - Attention to detail and good problem-solving skills - Excellent interpersonal skills - Good written and verbal communication

Interested candidates are encouraged to submit via our Career site: http://surl.li/iixmv Please mention in your application that you have learned about this position from MyJob.am

Required candidate level: Mid level