Account Manager

EveryMatrix

- To provide account management and support for clients - To work with clients in optimizing ROI across gaming products - To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions - To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map - To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients - To work with clients to ensure the continual improvement of all aspects of the service for all parties - To assure the confidence of your customers and build long term relationships - To act as an internal advocate for the client - To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service - To conduct training sessions with new clients - To review and analyze data in order to identify key usage trends

- Genuine curiosity about gaming and a good understanding of the online industry - Experience with management of client relationships - Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development - Experience of data-based performance analysis, reporting and statistics - A familiarity and understanding of the software development life-cycle and software release management - Excellent English written and oral communication skills - Experience from the IT/Telecoms or similar technical field is a plus - A technical understanding of web services is desirable - Result-oriented - Ability to multitask - Creative thinking - Attention to details - Fun

Please contact our HR Department (career@everymatrix.com ) for more details Please mention in your application that you have learned about this position from MyJob.am