Customer Success Specialist

Earlyone

- Understand customer outcomes by communicating with customers, analyze customer health metrics, and gather other feedback - Drive retention and growth among our customers by understanding their business needs and helping them succeed - Represent the voice of the customer to provide input into every core product, marketing and sales process - Collaborate closely with team members, support renewals and expansion opportunities - Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support - Collaborate with technical support team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers, - Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements - Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base - Identify opportunities for customers to act as Earlyone’s advocates (e.g. testimonials, case studies) - Creation and update of PDF user manuals and assist in creation of video manuals

- 2+ years customer success or account management experience in a SaaS or B2B company - Excellent knowledge of Armenian, Russian and English languages - Proven track record of working in a customer facing role - Educated to degree level preferred but not essential - Experience working with, and managing, stakeholders and customers - A high level of accuracy and attention to detail is required - Exceptional communication skills, highly organized, collaborative and detail oriented - Flexible approach, able to operate effectively with uncertainty and change - Driven, self-motivated, enthusiastic and with a “can do” attitude

All interested candidates are requested to submit their CV to hr@earlyone.com. Please mention in your application that you have learned about this position from MyJob.am