Customer Experience Specialist

Adjarabet.am

- Monitor customer experience metrics - Analyze customer experience in all touchpoints (service, transactions, etc.) and discover the areas of improvement - Share the customer feedback to the respective CX manager and team - Suggest recommendations in order to improve customer experience and initiate changes - Plan and monitor the follow-up process to complaints - Provide weekly and monthly reports in PPT format - Be in touch with customers through our digital channels conducting quizzes

- Work experience in the field of Customer Experience - Work experience in customer feedback analysis - Able to perform the statistical analysis is a plus - Ability to create presentations in MS PowerPoint - Able to multitask, prioritize, and manage time efficiently - Ability to interpret large amounts of data - Excellent knowledge of MS Office - Excellent knowledge of the English language - Strong communication and presentation skills - The ability to take responsibility and handle pressure - Good teamwork and communication skills - Adequate knowledge of data collection methods (polls, focus groups, surveys, etc)

Ready to claim your spot as the next winner? Send your resume to jobs@adjarabet.am and indicate the position title in the subject line—otherwise, your CV won’t be considered. Please mention in your application that you have learned about this position from MyJob.am