Mobile Network Monitoring Engineer

Company
Viva-MTS (MTS Armenia CJSC)
Category
Job Address
Application Deadline
Engineering & Construction
Yerevan, Armenia
01/12/2022
Responsibilities
- Perform shift work 24/7 (09:00 – 18:00, 17:00 – 02:00, 00:00 – 09:00) - Follow up the alerting signals to be recorded - Provide accurate responses to all claims and problems received from Customer Care Unit - Examine and solve the problems and inform line manager - Create and follow-up tickets on 1C platform - Prepare and archive the operational and troubleshooting documentation for staff - Prepare problems’ reports for the management - 24-hours availability
Required Qualifications
- Higher education, preferably in the sphere of Telecommunication or Computer Sciences - At least two years of work experience in Telecommunication sphere - Knowledge of Telecommunication or Computer Sciences - Advanced computer skills (MS Office) - Skills in technologies - Good knowledge of Armenian, Russian and English languages - Knowledge of IP networks - Time management and organizational skills - Team working and communication skills - Reporting skills - Adaptability/Flexibility - Teamwork and cooperation skills - Problem solving - Ability to work with overload
Application Procedures
All interested candidates may apply through the following link: https://www.mts.am/about-us/Career/Jobs-and-Announcements/Vacancies Only shortlisted candidates will be invited for interview. Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
The Mobile Network Monitoring Engineer is responsible for the satisfactory maintenance and operation of the Company Radio network. S/he also ensures maximum possible services availability and performance. The Mobile Network Monitoring engineer is also responsible to identify, categorize and respond to network and infrastructure problems. The Mobile Network Monitoring Engineer follows up all the requests opened through ticketing system are timely handled to ensure uninterrupted services. - Full time, on shift, 24/7