Quality and Performance Analysis Specialist

Viva-MTS (MTS Armenia CJSC)

- Participate in the planning works related to the expansion and development of RAN and transmission networks - Submit necessary reports, create databases, ensure data archiving - Collect documents necessary for sites, implementation, develop and supervise the database based on the collected documents - Monitor and make proposal for parameters tuning for sites with lower performance - Ensure performance monitoring of all Network domains: Core CS/PS, RAN, Trans, VAS, etc) - Handling customer complaints (via HP Help Desk software), analyze and solve, and/or distribute to relevant teams in TD and also in the Company, convince proper feedback - Analyze the current traffic and coverage quality and edit complaints in regards to the coverage and prepare responds - Ensure Orientation to fix technical issues - Use existing tools for E2E evaluation of Network quality - Evaluate different activities and incidents in the network. Permanent quality follow up - Collect and prepare various data, submit daily, weekly/monthly quarterly reports

- Higher education, 1-2 years of corresponding work experience in a Telecommunication Company in dealing with technical processes and good knowledge of associated services - Knowledge on the construction of cellular networks and qualitative indicators - Experience in dealing with CC complaints - Language skills: Armenian, Russian and English - Computer skills (MS Office) - Analytical and reporting skills - Communication, Teamwork and cooperation skills - Result/customer oriented - Adaptability/Flexibility - Problem solving and ability to work under pressure

Apply here https://vivaarmenia.spark.work/career/job/57?sourceCode=1f0296f3a1e76dbd&lang=en Please mention in your application that you have learned about this position from MyJob.am