VoIP Support Specialist

Viva (Viva Armenia CJSC)

- Provide services to the customers according to the Company set standards and planned indicators - Provide with necessary technical information to B2B customers - Provide with technical support in VoIP services - Assist customers with info on how to use VPBX portal and setup VoIP telephones - Ensure confidentiality of the customer data and the Company activities/ standards - Coordination of work process with partner organizations - Ensure handling of customer claims and complaints - Register all claims/complaints in corresponding interfaces - Assist customers to handle issues related to VoIP products and devices - Ensure feedback provision to customers on the status of their claims/complaints

- Higher education - Working experience in customer service or sales is a plus - Awareness of DNS, VoIP, IP services - Awareness of GPON technology - Technical Knowledge of Windows, VoIP apps (such as Zoiper, 3CX), configuration of end user VoIP devices (adapters, getaways) and simple end user routers - Prompt, high quality and proper performance of work - Organizational, communication and negotiating skills - Computer skills (Word, Excel, CRM) - Language skills (Armenian, Russian and English) - Effective team working and time management skills - Conflict management skills - Stress management skills - Customer Orientation

Apply here https://vivaarmenia.spark.work/career/job/53?sourceCode=1f0296f3a1e76dbd&lang=am Please mention in your application that you have learned about this position from MyJob.am