Service Standards Monitoring Team specialist
Company
Inecobank CJSC
Category
Job Address
Application Deadline
Banking, Finance and Accounting
Yerevan, Armenia
21/12/2024
Responsibilities
- Implement customer service standards monitoring from viewpoint of compliance with the Bank's internal standards
- Carry out a detailed study of the issues recorded during the monitoring, identify their root causes
- Assess monitoring results, identify the trends, and submit proposals for functions that need improvement
- Prepare monthly summary reports
- Promote and disseminate a customer-centric service culture
Required Qualifications
- 1+ years of experience in customer service sphere, and 2+ years of experience in the field of service quality control/monitoring
- Knowledge of best practice/international standards/ of service quality control/monitoring (desirable)
- Knowledge of banking products and services (desirable)
- Average English and Russian language proficiency level (verbal and written)
- Knowledge of MS Office, work with databases and preparation of reports
Application Procedures
Apply here
https://www.inecobank.am/en/Individual/cv?id=2218
Please mention in your application that you have learned about this position from MyJob.am
Additional Information
- Analytical skill
- Ability to identify issues and propose practical solutions to improve the service quality
- Customer-centric thinking
- Ability to work under tight deadlines, punctuality
- Multitasking skills
- Excellent verbal and written communication skills
- Ability to work in a team
- Striving for self-improvement
- Observance of confidentiality