Service Standards Monitoring Team specialist

Inecobank CJSC

- Implement customer service standards monitoring from viewpoint of compliance with the Bank's internal standards - Carry out a detailed study of the issues recorded during the monitoring, identify their root causes - Assess monitoring results, identify the trends, and submit proposals for functions that need improvement - Prepare monthly summary reports - Promote and disseminate a customer-centric service culture

- 1+ years of experience in customer service sphere, and 2+ years of experience in the field of service quality control/monitoring - Knowledge of best practice/international standards/ of service quality control/monitoring (desirable) - Knowledge of banking products and services (desirable) - Average English and Russian language proficiency level ​​(verbal and written) - Knowledge of MS Office, work with databases and preparation of reports

Apply here https://www.inecobank.am/en/Individual/cv?id=2218 Please mention in your application that you have learned about this position from MyJob.am

- Analytical skill - Ability to identify issues and propose practical solutions to improve the service quality - Customer-centric thinking - Ability to work under tight deadlines, punctuality - Multitasking skills - Excellent verbal and written communication skills - Ability to work in a team - Striving for self-improvement - Observance of confidentiality