Customer Service Quality Management Specialist

Evocabank

- register formal and informal customer complaints and ensure appropriate course of action - study customer opinion, evaluate customer service satisfaction - introduce new service employees with the service culture and standards through training and mentorship - conduct checkings to ensure proper level of service skills and knowledge of the service staff - research to improve the quality of customer service, identify issues and present solutions, perform other task assigned by supervisor

- university degree in economics, management or relevant fields - at least 2 years of work experience in Customer Service in the financial-banking sector - at least 1 year of experience in Service control or Complaint management - excellent knowledge of AS Bank program - ability to identify and solve problems - time management skills - ability to quickly navigate the situation and set priorities - Initiative and sense of responsibility - excellent communication and negotiation skills - presentation skills and ability to work with an audience - good knowledge of English and Russian

Interested applicants should send their CVs to cv@evoca.am indicating " Customer Service Quality Management Specialist " in the subject line of the e-mail. Please mention in your application that you have learned about this position from MyJob.am