Head of Branch Network Management Department
Company
Evocabank
Category
Job Address
Application Deadline
Banking, Finance and Accounting
Yerevan, Armenia
15/10/2024
Responsibilities
- develop and execute strategies to optimize branch performance, growth, and customer service
- implement and enforce operational policies and procedures across the branch network
- oversee the daily operations of all branches, ensuring efficient and effective service delivery
- track key performance indicators (KPIs) for branch performance
- analyze branch performance data and implement improvements to achieve business goals
- ensure branches deliver exceptional customer service and address any issues or concerns promptly
- develop and implement customer service initiatives to enhance client satisfaction and loyalty
- build and maintain relationships with key stakeholders, including customers, suppliers, and partners
- represent the branch network in internal and external meetings and forums
- manage and mentor branch managers and staff, fostering a high-performance culture
- provide regular reports on branch performance, and issues to senior management
- develop and present strategic recommendations based on branch performance analysis
Required Qualifications
- bachelor's degree in Business Administration, Management, Finance, or a related field (Master's degree or MBA can be advantageous)
- at least 3 years of experience in a leadership position managing multiple branches or locations
- experience in overseeing branch operations, developing and implementing operational strategies, and managing branch performance
- in-depth knowledge of branch operations, including process optimization and best practices
- strong understanding of financial management, including budgeting, forecasting, and financial analysis
- strong problem-solving skills to address operational challenges and implement effective solutions
- advanced leadership skills with the ability to manage, mentor, and motivate branch managers and staff
- ability to monitor financial performance, and ensure profitability
- commitment to delivering exceptional customer service and addressing customer needs effectively
- ability to build and maintain relationships with customers, suppliers, and other key stakeholders
- ability to navigate and lead through change and adapt to evolving business environments
- commitment to ongoing professional development and learning
- excellent command of Russian and English
Application Procedures
Please send your CV to
cv@evoca.am by indicating "Head of Branch Network Management Department" in the subject line of the e-mail.
Please mention in your application that you have learned about this position from MyJob.am