Branch Intern

HSBC Bank Armenia CJSC
Job Address
Application Deadline
Banking, Finance and Accounting
Yerevan, Armenia
HSBC is one of the world’s leading banks, with a network covering 62 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. - Provide a range of suitable services and products to customers - Accurately and promptly resolve customer queries and requests including via phone - Be prepared to help customers in understanding and navigating through the variety of ways of banking (internet, mobile, phone, ATM) - Effectively question and listen to customers to be able to fully understand their financial circumstances and needs - Gain a comprehensive knowledge of HSBC products, services and organization structure, to be prepared to connect the customer with the right teams and colleagues where necessary - Process customer instructions and transactions and get acquainted with dealing with cash - Understand and continue to develop your knowledge of banking including operational risk, legal and regulatory requirements and practices - Maintain up to date customer records - Be a part of our great team!
Required Qualifications
- To be successful in this role, you will need to: - Learn and apply knowledge in banking products and digital banking solutions - Become a critical thinker and solution finder - Learn the basics of record keeping and record management - Be passionate about continuously ensuring superior customer experience - Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional relationship - Demonstrate confidence, drive, inner energy - Gain experience in working with rules and regulations - Have good knowledge of Armenian and English - Become part of our great team
Application Procedures
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