Technical Support Specialist

BIVAC Armenia CJSC

- Talk clients through a series of actions, either via phone, email or Help Center, until an issue is solved. - Work with issue reporters, as necessary to help understand and resolve a given issue - Provide clear and concise feedback on issue progress, questions and resolutions - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot and identify solutions to resolve system issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Stay current with system information, changes and updates - Carry out trainings and user acceptance testing with stakeholders - Compile necessary documentation (guidebooks, release notes, booklets, repositories etc.), write test scenarios - To carry out regression, smoke and general testing of the platform, realize ticket registration, escalation and ticket clarification - To document system bugs and defects, using bug management system (JIRA)

- Higher education in linguistics, management, communication or any other related field - Excellent knowledge of English, Russian and Armenian is required - Knowledge of Insurance laws and rules is a plus - Knowledge of basic QA principles - Computer savvy - Ability to speak and write clearly and accurately - Effective listening and multitasking skills as well as a good team player - Ability to detect issues and provide appropriate solutions

Please submit your CV in English to: tatevik.navasardyan@bureauveritas.com, mentioning the position you are applying for in the subject line of the e-mail. Only short listed candidates will be notified for the interview. Please mention in your application that you have learned about this position from MyJob.am