B2B customer service specialist

Company
IDRAM LLC
Category
Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
27/04/2024
Responsibilities
- Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup - Properly escalate unresolved issues to appropriate internal teams - Ensure all issues are properly logged - Provide daily reporting to the technical support team responsible - Prioritize and manage several open issues at one time - Follow up with clients to ensure the IT systems are fully functional after troubleshooting
Required Qualifications
- Hands-on experience with Windows - BS degree in relevant field - High sense of responsibility - Excellent problem-solving and communication skills - Excellent time management skills - Customer orientation - Ability to work under pressure
Application Procedures
Apply here https://idram.bamboohr.com/careers/26?source=aWQ9MjQ%3D Please mention in your application that you have learned about this position from MyJob.am