Bioinformatics operations Support

BostonGene Technologies

- Resolve critical incidents/problems following the instructions and fluently apply escalation and notification procedures to leadership - Report the quality control metrics by email following the procedure - Provides problem resolution, reassigning or escalating advanced issues to appropriate technician or staff - Investigate logs, configurations, and other relevant data to identify the root cause of the issue. Records data required to analyze problems - Monitor our support channels - telegram and Slack - and respond to incidents promptly - Document specific techniques for incident/problem resolution that will enable proactive system management - Troubleshoot incidents, participate in blameless post-incident evaluations - Suggest features and improvements based on patterns you observe - Provide reasonable feedback on the existing process to the technical team - Maintain the up-to-date SOPs and internal documentation

- Bachelor’s degree preferred - Excellent English verbal and written communication skills - Fluent in Russian - Intermediate working knowledge of Linux/UNIX systems at a user level Knowledge of AWS cloud services is a plus - Should have a knack for working independently with minimal supervision and be proactive in identifying and correcting product documentation

Interested candidates should submit a resume via our career portal by clicking here: https://tinyurl.com/3k8wexnu Please mention in your application that you have learned about this position from MyJob.am