Customer support specialist - (Mixed shift) Turkish

iBooben Development
Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
- Provide support through online chat, phone call and email - Handle incoming requests from customers and deal with problems - Follows up with customers to make sure that they are satisfied with a particular service - Build sustainable relationships of trust through open and interactive communication - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Follow communication procedures, guidelines and policies - Advice on company information - Inform customers of deals and promotions - Communicate and coordinate with internal departments - Identify and escalate issues to management - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment - Conduct an ongoing registration of customer requests and accomplishments or any other outcomes
Required Qualifications
- Excellent knowledge of Turkish - Knowledge of English is an advantage - University degree - Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community - The detail-oriented, flexible personality - Ability to stay positive in stressful situations - Strong customer service and communication skills - Strong troubleshooting skills - Flexible schedule, including the ability to work weekends
Application Procedures
Please apply to this job by sending your resume to: Please mention in your application that you have learned about this position from