Customer Service Representative

Valid Solutions

- Manage inbound and/or outbound calls - Follow various communication scripts when speaking to a caller - Handle customer engagement - Identify customer needs - Answer questions and solve problems on phone and online - Build sustainable customer relationships - Provide solutions to customers with the help of supervisors - Provide detailed information about procedures, payments and requests - Contact and work closely with internal resources on escalation and resolution processes for critical customer issues.

- Good knowledge of Russian(verbal) and English(written and verbal) languages - Listening and communication skills - Problem solving skills - Ability to work as a part of a team - Ability to be patient and understanding - Experience in the field is a plus - Willingness to work from 10:00-18:00 or 17:00-01:00 (transportation is free)

All interested candidates can send their CV-s to the following e-mail address: thevalidsolutions@gmail.com Please mention in your application that you have learned about this position from MyJob.am