Customer Service Quality Management Specialist

EvocaBank CJSC

- Register formal and informal customer complaints and ensure appropriate course of action - Study customer opinion, and evaluate customer service satisfaction - Introduce new service employees with the service culture and standards through training and mentorship - Conduct checkings to ensure proper level of service skills and knowledge of the service staff - Research to improve the quality of customer service, identify issues and present solutions, and perform other task assigned by the supervisor

- University degree in Economics, Management or relevant fields - At least 2 years of work experience in Customer Service in the financial-banking sector - At least 1 year of experience in Service control or Complaint management - Excellent knowledge of AS Bank program - Ability to identify and solve problems - Time management skills - Ability to quickly navigate the situation and set priorities - Initiative and sense of responsibility - Excellent communication and negotiation skills - Presentation skills and ability to work with an audience - Good knowledge of English and Russian languages

Interested applicants should send their CVs to: cv@evoca.am indicating "Customer Service Quality Management Specialist" in the subject line of the e-mail. Please mention in your application that you have learned about this position from MyJob.am