Business Application Support Engineer

Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Troubleshooting, diagnosing, and resolving customer problems - Act as Level 1 support, check, analyze and escalate issues to upper level - Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams - Recognize, identify and prioritize incidents in accordance with business requirements, organizational policies and operational impact - Collect and review performance reports for various systems, and report trends of different counters (e.g. Server, Application, Network, etc.) to assist senior technical personnel to predict future issues or outages - Document all actions in accordance with standard company policies and procedures - Notify third-party service providers of issues, outages and remediation status
Required Qualifications
- Bachelor’s Degree in Computer Science, Engineering or equivalent - Basic knowledge in infrastructure and application performance monitoring - Ability to quickly assess and address problems, escalating as necessary - Analytical and reasoning skills - Detail oriented and capable of working on multiple problems simultaneously - Willing and able to work non-standard working hours - Fluent English communication skills, both written and spoken - Ability to work in a team
Application Procedures
Please submit your CV in English to: mentioning the position you are applying for in the subject line of the e-mail. No personal visits, deliveries or phone calls, please. Only short listed candidates will be notified for the interview Please mention in your application that you have learned about this position from
Additional Information
VOLO is hiring a Business Application Support Engineer who will be responsible for checking and troubleshooting application related issues connected with customer cases. If the issue cannot be fixed, then she/he needs to escalate the case immediately to the respective support teams.