Service Desk Specialist

Job Address
Application Deadline
Service & Security
Yerevan, Armenia
- Bachelor’s degree with the managerial or analytical component preferred - Excellent written and verbal communication skills in English - Strong communication skills - Strong analytical and problem-solving skills - Ability to cope well under pressure and ability to work under tight deadlines - Experience in working with cross-functional teams, and other internal/external stakeholders - Experience in an Agile environment is a plus - Experience in the gaming industry will be a plus - Knowledge of the Jira ticketing system is a plus - Ability to work with various departments - Ability to prioritize the tickets/multitask
Required Qualifications
- Enhance partner service satisfaction through tickets, Emails - Following up with customers to ensure full resolution of issues - Update and edit the Websites of all partners with CMS, coding, and admin panel (AGP) - Communicate with web development and project development teams to propose, update and test new capabilities - Adding new products for all partners - Implementing new features and functionality - Ensuring high performance and availability, and managing all technical aspects of the CMS - Daily meetings for improving websites and updating new products - Learning new products and tools - Providing after-sales support to retain customers - Contacting clients to understand their requirements. - Ensuring prompt and accurate answers to client’s queries - Build strong client relationships, through regular communication - Communicating with technical project management and software development teams to make quick solutions
Application Procedures
Check out the details and jump into magenta via our Career Site: Good luck! The game is on! Please mention in your application that you have learned about this position from
Additional Information
Are you GAME to JUMP INTO MAGENTA and be our new Service Desk specialist? SoftConstruct is on a search for a new player to join our team. Do you like to learn hard, work hard and play hard? Is magenta your favorite color? Do you imagine better things, technologies, future? If you answered “Yes” to at least two of these questions then we might be a great fit for you.