Technical Support Manager

Center for Research in Perspective Technologies-Armenia

- Provide technical and product knowledge in support of system post deployment activities in order to ensure customer satisfaction - Provide ongoing technical support and guidance to key customer accounts - Coordinate across all internal teams to ensure issue resolution is completed in a timely manner - Address product related questions and technical challenges - Assist in integration of the customer internal applications and our systems - Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth - Frequently conduct and coordinate tactical operations reviews with client teams - Act as the middle-man to support organization so as to ensure client escalations are resolved in due time - Partner with Account teams to build relationships with decision makers, business contacts, and influencers - Accurately replicate, identify, and document software defects with appropriate tracking system - Perform quarterly Business reviews and assist in product trainings needed

- Bachelor’s degree in Computer Science, Engineering, or related technical field - More than three years’ experience in a technical account management role - Understanding of Service Desk, CRM, MS Office, SQL Databases platforms and HTTP/HTTPs protocol principles - Understand industry-specific APIs and protocols used when interfacing with external systems - Ability to match client’s business requirements with product capabilities - Ability to make right decisions based on strong analytical reasoning skills - Excellent interpersonal skills that build positive relationships with other team members - High learning ability and focus on the final result - Excellent written and verbal communication skills - Strong ability to organize work schedule and time to ensure deadlines are always met - Knowledge of Russian (must) and English (as a plus) languages

We will be happy to accept your applications via e-mail HR@e-mark.am Please mention in your application that you have learned about this position from MyJob.am

The ideal candidate uses his/her technical background to provide a great customer experience. Technical Support Manager will work closely with Project, Delivery and Operations teams coordinating the work efforts across our organization to ensure a successful customer outcome.