Senior Technical Support Engineer

Veritas Technologies Armenia
Job Address
Application Deadline
Yerevan, Armenia
- Dealing with Enterprise level customer support issues primarily over the telephone/Webex/email on a daily basis - Providing customer feedback on their issues as they are progressed - Maintain accurate and timely records in the Company's ticketing system - Remain up-to-date with the company’s best practices and its products - Work as part of a global support team during EMEA hours, in coordination with support centers in other geographic locations operating 24x7 support - Ensuring high customer satisfaction by providing professional service and swift resolution to all customer issues - The role that needs to work will be in shifts. The night shift can be covered from home (the necessary equipment will be provided by the company)
Required Qualifications
- Strong experience with Windows Server, Active Directory, SMTP, and Microsoft Exchange - Knowledge of Server and Microsoft SQL Server - Proficiency in customer service principles and practices - Knowledge of network technologies and information systems - Fluency in English, both verbal and written communication skills is mandatory/required - Being a team player and understanding the customer’s needs ensures the continued success of the support center - A strong telephone presence, with regular communications to keep customers updated about their support cases - Effective listening and communication skills - Strong troubleshooting, follow-through, interpersonal, verbal, and written skills - Strong experience in a technical support environment - Success factors include: Strong communication, customer focus, influence and persuasion, commitment to a task, policies/processes/procedures, and teamwork
Application Procedures
Interested? Please, send your CV to mentioning "Senior Technical Support Engineer" in the subject line. Please mention in your application that you have learned about this position from