Mid Level Technical Support Engineer

Veritas Technologies Armenia
Job Address
Application Deadline
Engineering & Construction
Yerevan, Armenia
- Dealing with Enterprise level customer support issues primarily over the telephone/Webex/email on a daily basis - Providing customer feedback on their issues as they are progressed - Maintain accurate and timely records in the Company's ticketing system - Remain up-to-date with the company’s best practices and its products - Work as part of a global support team during EMEA hours, in coordination with support centers in other geographic locations operating 24x7 support - Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues - The role that needs to work will be in shifts. The night shift can be covered from home (the necessary equipment will be provided by the company)
Required Qualifications
- Experience with Windows Server, Active Directory, SMTP, and Microsoft Exchange - Knowledge of Server and Microsoft SQL Server will be considered an advantage - Knowledge of customer service principles and practices will be a plus - Knowledge of network technologies and information systems will be nice to have - Fluency in English, both verbal and written communication skills is mandatory/required - Being a team player and understanding the customer’s needs ensures the continued success of the support center - A strong telephone presence, with regular communications to keep customers updated about their support cases - Effective listening and communication skills - Strong troubleshooting, follow-through, interpersonal, verbal, and written skills. - Strong experience in a technical support environment is preferred. - Success factors include: Strong communication, customer focus, influence and persuasion, commitment to a task, policies/processes/procedures, and teamwork
Application Procedures
Interested? Please, send your CV to ben.ralph@veritas.com mentioning " Technical Support Engineer" in the subject line. Please mention in your application that you have learned about this position from MyJob.am