Customer Service Quality Management Specialist

Company
Evocabank
Category
Job Address
Application Deadline
Service & Security
Yerevan, Armenia
17/10/2022
Responsibilities
- Respond to customer complaints and suggestions providing excellent customer experience - Do research on improving customer service quality, identify problems and come up with solutions - Design, organize and conduct trainings for the staff on customer service quality improvement - Organize and conduct trainings for new joiners on Customer Service standards - Prepare and do presentations - Perform other task assigned by supervisor
Required Qualifications
- Higher education in economics, management or relevant fields - At least 3 years of work experience in Customer Service at bank - Experience in Service control or Complaint management areas will be a plus - Good knowledge of MS Office - Team spirit - Good presentation skills - Fast orientation and stress resistance - Initiative and high sense of responsibility - Advanced communication and negotiation skills - Customer-oriented approach
Application Procedures
Interested applicants should send their CVs to: cv@evoca.am indicating "Customer Service Quality Management Specialist" in the subject line of the e-mail. Only short-listed candidates will be interviewed. Please mention in your application that you have learned about this position from MyJob.am
Additional Information
If you are a person with: - Eagerness to find out-of-box solutions and use innovations; - Strong interpersonal and communication skills, ability to work in team; - High sense of responsibility; Then we are waiting for you. Join our team and get: - Мedical insurance - Favorable terms of Evocabank products, insurance discounts - High performance, holiday and year-end bonuses - Bonuses on occasion of birthdays, marriage or birth of a child - Days-Off - Comfortable lunch and break zone - Stylish and free dress code - An environment equipped with innovative software and state-of-the-art hardware - Special courses/trainings for continues learning and career growth - Participation in international conferences and business trips abroad